Return & Refund Policy

Effective Date: [01.05.25]

At Oindrila, your satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

• The item must be unused, unwashed, and in its original packaging with tags intact.

• You must initiate a return request within 3 days of receiving your order.

• Customized, made-to-order, or discounted/sale items cannot be returned unless they are damaged or defective.

To request a return, please contact us at:

📧 Email: monowarisl@yahoo.com
📞 Phone: 01711083225

Please include your order number and a brief explanation for the return. Once approved, you will receive instructions for sending the product back.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed within 5-7 business days.

• Refunds will be issued to the original payment method (bKash, card, etc.).

• Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged product).

3. Exchanges

We offer exchanges for the same product in a different color or size (if available), or for a different product of equal value. Please contact us to arrange an exchange.

4. Damaged or Defective Items

If you receive a damaged or defective product, please inform us within 2 days of delivery with clear photos of:

• The product

• The packaging

• The invoice

We will offer a full refund, replacement, or exchange depending on availability.

5. Non-Returnable Items

• Products that have been worn, washed, or altered

• Items purchased during clearance or flash sales

• Gift cards or promotional vouchers

6. Contact Us

For any return, refund, or exchange inquiries:

Oindrila
📞 Mobile: 01711083225
📧 Email: monowarisl@yahoo.com
🏠 Address: C/29, 3rd Colony, Lalkuthi, Mirpur, Dhaka – 1216